Tech Support

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We are your reliable partner in providing you with highly vetted and exceptionally skilled Technical Support Engineers who can provide you with troubleshooting and tech support services.

At Mangtas, we have created a curated marketplace of tech vendors so that you can readily and easily augment your staff with top vetted tech talent.
Need a Technical Support Engineer?

Contact us now so you can immediately take advantage of our streamlined hiring process.

1500+ tech vendors
Gain access to our vetted vendor ecosystem

Book a consultation for free

Testimonials

"Mangtas is a great marketplace to find high quality clients for our resources.
‍ I'm very impressed by the professionalism and the passion of the entire team. I hope to have more chances to collaborate with Mangtas."
Vu
CEO, SETA International
“Mangtas really helped us by matching our staffing needs to highly vetted talents from their vendor ecosystem.
‍ I can now focus on getting our exciting products to market – without having to worry about the unreliability and overhead that usually comes with outsourcing.”
Alex
VP Engineering, OhMyHome
"Mangtas is a trusted partner to us for the long term. Their collaborative, transparent and win-win approach helps us deliver the best services to world-class clients.
‍
I can't think of a better business partner for us when it comes to growth."
Hao
Founder|CEO, DayOne
Find Tech Support VendorsDeliver Tech Support Services

What is Tech Support?

Technical support (also called tech support) refers to a variety of services that businesses offer to customers to help them get the most out of their products.

Rather than providing training on how to use their products, technical support engineers assist customers in resolving common problems. This is typically done through knowledge bases, live chat, email, or phone.

The aim is to immediately address technical issues before it creates a lasting negative impact on the user’s experience.

What are examples of Tech Support?

Evaluating system potential by determining the compatibility of new and existing programs.
Overseeing the daily performance and maintenance of the computer system
Enhancing current programs by evaluating their objectives and specifications, reviewing any changes that have been proposed, and offering recommendations.
Collecting relevant data, identifying and evaluating options, and recommending a course of action in order to achieve computer system objectives.
Testing computer components to maintain system functionality.
Running computer diagnostics, reading technical manuals, and working with users to analyze and resolve issues or provide technical insight.

Benefits of Having a Technical Support Engineer in your Team

With Technical Support Engineers on the job, bug reporters receive quick responses (usually under two working hours response time for non-critical bugs).   
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‍Technical Support Engineers can pre-qualify the bugs, which significantly decreases the time to fix them.

Some bugs can even be "fixed on the fly" because Technical Support Engineers have more development skills than a product manager.

When a technical question arises, Technical Support Engineers can immediately connect with the customer and the customer success team.
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Customers will then be able to get an initial technical estimate and an overview of how their issue can be resolved.

Whether you require new hardware or data processing software, computer security, or network management options, Technical Support Engineers can assist you in determining the best solutions for your operation while keeping your needs and budget in mind.

‍Technical Support Engineers can maintain existing infrastructure and add to it as needed, updating hardware and software as necessary, and carrying out upgrades.

Whether you're concerned about employees misusing resources or want to be extra cautious about potential data breaches, proper monitoring by Technical Support Engineers is a critical element of security.

Our Streamlined Staff Augmentation Process
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Technical Support Engineers are highly skilled in fixing any technical problems. They make sure that your customers are given the best technical support that they deserve.

At Mangtas, we help augment your tech staff through our partnerships with reliable tech vendors. Through this ecosystem, we are able to provide you with top tech talents at scale. Together, let's elevate your business to new heights!

All of our Technical Support Engineers go through a rigorous process of skills, expertise, and knowledge assessments. This ensures that you are only matched with the best profiles that you are looking for.

Tell us what you need by booking a free consultation with us today! 

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Benefits for Vendors
Global Access
Available business opportunities from all over the world… or just close to home.
Cost Effective
The platform is FREE plus we do the marketing for you!
Build a Reputation
Accumulate positive client endorsements and elevate your status.
Ease of Use
Well structured collaboration tools integrated for a smooth and transparent work flow.
Direct Payout
Receive payment immediately upon project completion.
Benefits for Clients
Quality Work
Vetted and highly-skilled teams for your project needs.
Easy Management
Straightforward, single point of contact. Team leader will delegate to his/her team members.
Cost Effective
Reduce your costs by up to 70% without sacrificing on the quality of service/s you receive with just a small transaction fee.
Secure Payments
No hidden costs. Always know what you'll pay for upfront. Your payment won't be released until you approve the work.
Privacy
Full non-disclosure agreements.